In a directive sent last month, the government asked the public sector banks (PSBs) to define achievable goals, and identify new initiatives and create an action plan to meet those. A number of such initiatives will be part of the Enhanced Access and Service Excellence (EASENext) reform version 6.0, which will be launched in April, a senior government official told ET.
from Banking/Finance-Industry-Economic Times https://ift.tt/mlvyJW0
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