RBI Governor Shaktikanta Das urges ombudsmen to be sensitive and ensure quick resolution for consumer complaints

While speaking at the Annual Conference of Reserve Bank of India Ombudsmen, Das said the authority needs to strive harder to further reduce turnaround times without compromising on the quality of our resolution. "There needs to be a proper and deep evaluation of the facts and evidence of a case to ensure a fair settlement. While we encourage our regulated entities to excel, we too must match their efforts and ensure timely and just resolution, RBI Governor Shaktikanta Das said.

from Banking/Finance-Industry-Economic Times https://ift.tt/yu0TmAn